Deutsche Gesellschaft
für phänomenologische Forschung

Zeitschrift | Band | Artikel

216994

Relational services

Carla CipollaEzio Manzini

pp. 45-50

Abstrakt

Recent research projects have looked for social innovations, i.e., people creating solutions outside the mainstream patterns of production and consumption. An analysis of these innovations indicates the emergence of a particular kind of service configuration—defined here as relational services—which requires intensive interpersonal relations to operate. Based on a comparative analysis between standard and relational services, we propose to the Service Design discipline an interpretative framework able to reinforce its ability to deal with the interpersonal relational qualities in services, indicating how these qualities can be understood and favored by design activities, as well as the limits of this design intervention. Martin Buber's conceptual framework is presented as the main interpretative basis. Buber describes two ways of interacting ("I-Thou" and "I-It"). Relational services are those most favoring "I-Thou" interpersonal encounters.

Publication details

Published in:

Koskinen Ilpo (2009) Interaction design in Italy. Knowledge, Technology & Policy 22 (1).

Seiten: 45-50

DOI: 10.1007/s12130-009-9066-z

Referenz:

Cipolla Carla, Manzini Ezio (2009) „Relational services“. Knowledge, Technology & Policy 22 (1), 45–50.